Returns Policy

If you are a consumer, you can let us know within 14 days that you want to cancel your order after you, or someone you nominate, receives the goods.

Once you have told us, please send the items back within 14 days using the return instructions we provide. To start the process, email sales@wrmonline.co.uk with your order details.

Returned items should be unused, complete, and in their original packaging with any included leaflets or instructions, and they should be in a condition that allows them to be resold.

Where a return is accepted, we may offer a replacement, account credit, or refund depending on the circumstances.

For items that are not faulty, please contact us as soon as you decide you want to return them and wait for our return instructions before sending anything back.

Items should be packed carefully so they reach us safely, and outer packaging should be used where needed to avoid damage in transit.

If a business customer returns goods that are not faulty, we may apply a handling or restocking charge where appropriate.

If an item is faulty, damaged in transit, missing from the delivery, or not what you ordered, please contact us as soon as you notice the issue.

We will review the problem and, depending on the circumstances, arrange collection, repair, replacement, credit, or a refund.

In some cases we may ask for the complete item to be returned, although a specific component may be accepted if we agree that this is sufficient.

Business customers should notify us promptly if goods are damaged, short delivered, or not delivered, and claims should be made in writing as soon as possible after the issue is discovered.

If the goods do not match the agreed specification or appear defective on reasonable inspection, please tell us within 30 days of delivery or within a reasonable time after the defect becomes apparent.

If a delivery has not arrived when expected, please contact us without delay so we can investigate.

We may not be able to accept returns for specially ordered, personalised, or made-to-order items unless they are faulty.

This does not affect your statutory rights where goods are faulty or not as described.

We aim to process refunds promptly once the returned goods have been received and checked.

For consumer returns, refunds are generally made within 14 days of receiving the goods back. For business customers, this may take up to 30 days depending on the nature of the return.